FAQ's

Q1: Do you ship internationally?
A: Yes! We offer worldwide shipping. While we are based in Pakistan, we take orders from across the globe. Shipping times and costs depend on your region.

Q2: What payment methods do you accept?
A: We accept major online payments including credit/debit cards, PayPal (if available), and local payment gateways. Cash On Delivery (COD) may also be available for domestic Pakistan orders—please check at checkout for your region.

Q3: How long will it take to receive my order?
A: Orders within Pakistan are typically delivered within 3-7 business days after dispatch. International orders may take 10-20 business days depending on destination and customs. All orders will receive a tracking number once shipped.

Q4: What is your return and exchange policy?
A: We offer returns or exchanges within 7 days of delivery, provided the item is unused, with original tags/packaging and in the same condition as received. The customer is responsible for return shipping unless the item is defective. Exchanges are subject to stock availability.

Q5: How can I track my order?
A: Once your order is shipped, you will receive an email or WhatsApp message with a tracking link and tracking ID. Use this to monitor the progress of your delivery until it reaches you.

Q6: What happens if my order is delayed or lost in transit?
A: While we strive to deliver on time, occasional delays may occur due to customs, logistics, or remote location. If tracking shows no update for more than 5 business days in domestic, or 10 business days in international shipping, please contact our support at [Contact Us page] with your order ID — we’ll investigate and assist.

Q7: Are the product colours exactly the same as shown on website?
A: We do our best to display accurate product images and colours but slight variations may occur due to screen differences or lighting during photography. Colour accuracy cannot be guaranteed to 100%.

Q8: Does STAR YOVTH offer discounts or have a loyalty program?
A: Yes! We occasionally run promotions and giveaways. Subscribe to our newsletter and follow us on social media to stay updated on special offers. A loyalty program is also under development and will be announced soon.

Q9: What if I receive a defective or wrong item?
A: We apologise for the inconvenience. If you receive a defective piece or the wrong item, please send photos to our support team within 48 hours of delivery. We’ll arrange a free return and send a replacement or issue a full refund.